The first time I met Cindy was in 2005 at, if I remember correctly, the first @media conference in London, which changed the entire course of my life — and Cindy played a crucial, tiny little role in that. At the time I was a Windows-using web developer with an enthusiastic zest for web standards and accessibility. Cindy was a designer with an eye for understanding people quickly, a huge heart for seeing the best and sweetest in people, and a wondrous ability to bring the best out in others.