In our industry you meet a lot of nice people, but sometimes you meet the ones who are truly exceptional with a heart to match. At a memorable SXSW in 2005, I first met Glenda Sims, Jennifer Hanen and… Cindy Li. It was like meeting was light and life together. A great example of this exceptional heart which I’ve never forgotten, was when I couldn’t attend SXSW in 2007. Cindy and Glenda created ‘Flat Hicks’, and I was able to attend in proxy, being passed around attendees, but spending most of ‘my’ time tucked into Cindy’s fabulous top hat.